REQO – Privacy Policy

1. Introduction

Welcome to REQO ("we," "our," or "us").

We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use REQO's screen recording and video-hosting services ("the Service").

By using REQO, you agree to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and any details you provide to create or manage your account.
• Payment Information: Billing details processed securely by third-party payment processors (e.g., Stripe). REQO does not store full payment card data.
• Content: Videos, screen recordings, and other files you upload or create through the Service.
• Communications: Messages, feedback, or support requests you send us.

2.2 Automatically Collected Information

• Usage Data: How you access and use the Service (pages viewed, features used, timestamps).
• Device & Technical Data: Browser type, IP address, operating system, and device identifiers.
• Cookies and Similar Technologies: Used to maintain sessions, preferences, analytics, and improve functionality (see our Cookie Policy).

3. How We Use Your Information

We process your data only where a lawful basis exists, such as performance of a contract, legitimate interests, legal obligations, or your consent.

We use your information to:

• Provide, operate, and maintain the Service.
• Process payments, manage subscriptions, and prevent fraud.
• Communicate with you (service notifications, security alerts, billing updates).
• Respond to feedback, support, and feature requests.
• Improve the functionality, performance, and security of the Service.
• Enforce our Terms and comply with applicable law.

We do not sell or rent personal data.

4. Data Storage and Security

Your data is hosted on secure, industry-standard cloud infrastructure (e.g., DigitalOcean or equivalent).

We apply encryption, firewalls, and access controls to protect your information.

However, no online system is 100% secure. You acknowledge that transmission and storage of data involve inherent risks, and REQO cannot guarantee absolute protection against unauthorized access or loss.

5. Data Sharing and Disclosure

We only share your personal data in the following circumstances:

• Service Providers: Trusted vendors that assist in operations (hosting, payments, analytics, email delivery). These providers act as data processors under contractual confidentiality obligations.
• Legal Compliance: When required by law, court order, or to protect our rights and safety or that of users or the public.
• Business Transfers: In the event of merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Policy.

We do not sell or trade user data.

6. Your Rights (GDPR and Global Privacy Rights)

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections or updates to inaccurate data.
• Erasure ("Right to be Forgotten"): Request deletion of your data.
• Restriction: Request limitation of processing under certain conditions.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to certain types of processing (e.g., marketing).
• Withdraw Consent: Withdraw any consent previously given.

To exercise these rights, contact us through the feedback form in your REQO dashboard or email privacy@reqo.me (replace with your actual contact email).

We may need to verify your identity before fulfilling your request.

7. Data Retention

We retain personal data only as long as necessary to provide the Service and meet legal obligations.

• Account data is retained while your account remains active.
• Recordings and files are stored according to your plan's retention policy.
• Upon deletion or termination, associated data may be removed or anonymized within a reasonable period, unless required to keep it for legal, tax, or security purposes.

8. Children's Privacy

The Service is not intended for children under 13 (or the age of digital consent in your country).

We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International Data Transfers

Your information may be transferred to and processed on servers located outside your country of residence.

Where required by law (e.g., for EU/UK users), we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms to protect your data.

10. Cookies and Tracking Technologies

REQO uses cookies and similar tools for session management, analytics, and personalization.

You may control cookie preferences via your browser or system settings; however, disabling cookies may affect Service functionality.

A detailed Cookie Policy is available on our website.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates take effect when posted, as indicated by the "Last updated" date.

If material changes occur, we will provide notice via email or dashboard alert.

Continued use of the Service after changes constitutes acceptance of the revised Policy.

12. Contact Us

For privacy or data-protection questions, you can contact us through your REQO dashboard or by email at:

📧 privacy@reqo.me (replace with your actual address)

We aim to respond to all valid requests within 30 days.