Show customers the fix, polished and clear.
Record visual walkthroughs, edit them into tight how-to videos, and resolve customer issues in one reply. No software to install, free to start. Watermark-free export on Pro.
- No credit card
- Unlimited recording
- No time limit
- Free to start
Resolve tickets faster.
Showing the fix removes the ambiguity that written steps leave behind, and an edited clip gets there without the dead air.
Faster Resolution
One polished walkthrough video replaces multiple back-and-forth emails. Customers see exactly what to do.
Trim to the Key Steps
Edit out navigation noise and unnecessary steps so the video shows exactly what the customer needs - nothing more.
Professional Quality
Free exports carry a small Reqo badge; upgrade to Pro for watermark-free video that looks official and trustworthy, not like a free tool screenshot.
Knowledge Base Ready
Build a library of polished video guides that answer the same question every time it is asked. Record once, edit once, reuse the link.
Visual support for every channel.
Whether it is email, live chat, or your help center, edited video makes support better.
Ticket Responses
Record a quick walkthrough, trim it to the essential steps, and paste the link in your reply. Customers see the solution instantly.
Knowledge Base Articles
Create polished help article videos by recording and editing walkthroughs into focused, chapter-by-chapter guides.
Agent Training
Train new agents with edited recordings of how to handle common issues. They learn faster with tight, focused video playbooks.
Reusable Solution Library
Record and edit solutions to your top 20 most-reported issues. Agents reuse the polished videos across as many tickets as needed.
Product Troubleshooting
Walk customers through complex troubleshooting visually, then trim the video to only the key steps. No more walls of text.
Feature Adoption Guides
Create short, edited feature explainer videos that help customers discover and use new functionality. Boost adoption and reduce churn.
An answer that shows the click instead of describing it.
Half of support writing is trying to describe an interface in prose. A thirty-second recording removes that problem entirely, and the edit is what keeps it to thirty seconds.
- Record
Show the fix on the real screen
Record the two or three clicks that solve it. Use a test account so nothing of yours ends up in a video going to a customer.
- Cut
Get it under a minute
Trim the pause where you looked for the menu. A support video that runs long gets replied to with a question instead of a thank-you.
- Caption
Captions, because most of it is watched muted
Captions come from the transcript and can be burned in, which is what makes a support clip readable in an open-plan office or on a train.
- Reuse
Attach it to the macro, not just the ticket
The same link goes in the reply and in the help centre article, so the fifth person with this question gets the answer without anyone recording it again.
Why support teams choose REQO.
Quick record and edit workflow.
Record a walkthrough in 60 seconds, trim it in the editor, and get a shareable link. The whole process takes under 3 minutes.
Professional & branded.
Free exports carry a small Reqo badge; Pro removes third-party branding from your support videos.
- Watermark-free exports on Pro
- Share links directly in tickets
- Works with Zendesk, Intercom, Freshdesk
- Set link expiration for sensitive content
Instant sharing.
Get a link the moment you export. Copy and paste into any support platform, email, or chat tool.
Build your polished video library.
Download and organize edited recordings by topic. Build an internal library that any agent can reference and share with customers.
Questions from support teams.
Does REQO work with Zendesk and Intercom?
REQO generates shareable links that work in any platform. Paste the link directly into Zendesk tickets, Intercom messages, Freshdesk replies, or any other support tool.
Can my whole support team use REQO for free?
Yes. Every team member can create a free account with full editing tools. Free exports carry a small Reqo badge; upgrade to Pro for watermark-free exports and unlimited team members.
Can I edit a walkthrough after recording it?
Yes. Your recording opens in the editor immediately. Trim the intro, cut the pauses, and export a polished guide in under 3 minutes.
Can customers watch without creating an account?
Yes. Share links are publicly viewable with no login required. Customers just click and watch.
Can I reuse the same video for multiple tickets?
Absolutely. Record and edit a walkthrough for a common issue once, then reuse that link across as many tickets as you want.
Also built for everyone else.
Ready to level up support?
Record the fix once, edit it clean, and reuse the link on every ticket that asks for it. Free to start.