REQO – Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website or use a web application.

They allow the site to recognize your device, remember preferences, and improve overall functionality.

Similar technologies (local storage, pixels, or scripts) are treated as cookies for the purposes of this Policy.

2. How We Use Cookies

REQO uses cookies and similar technologies to deliver, protect, and enhance our Service.

Each cookie serves a specific purpose:

2.1 Essential Cookies (Strictly Necessary)

These cookies are required for the Service to function and cannot be disabled in our systems.

• Authentication & Security: Keep you logged in and prevent unauthorized access.
• Session Management: Maintain your session state between pages.
• Fraud Prevention: Detect and mitigate abusive activity.

Legal basis: Legitimate interest (ensuring secure & functional service).

2.2 Functional Cookies

Used to remember your preferences and enhance personalization.

• Preferences & Language: Save settings such as language, region, and display theme.
• Customization: Remember selected layouts and feature toggles.

Legal basis: Legitimate interest / user consent (depending on jurisdiction).

2.3 Analytics & Performance Cookies

Help us understand how visitors interact with REQO.

• Usage Statistics: Track pages viewed and time spent to improve UX.
• Performance Monitoring: Measure loading times and detect errors.
• Feature Engagement: See which features are used most.

Legal basis: Consent (you can opt in or out via the cookie banner).

2.4 Marketing & Third-Party Integration Cookies

Used when we embed or connect external tools such as payment processors, video players, or analytics providers.

These parties may set their own cookies to function correctly.

Legal basis: Consent.

3. Third-Party Cookies

We may use trusted third parties including, but not limited to:

• Payment processors (e.g., Stripe)
• Analytics services (e.g., Google Analytics, Plausible)
• Authentication providers (e.g., Google OAuth)

Each provider operates under its own Privacy and Cookie Policy.

Where required, REQO ensures appropriate data-protection agreements are in place.

4. Cookie Duration

• Session cookies: Deleted automatically when you close your browser.
• Persistent cookies: Remain on your device until they expire or you delete them manually.

Retention periods vary depending on the cookie type and purpose.

5. Managing Your Cookie Preferences

5.1 Consent Banner Control

When you first visit REQO, you will see a cookie banner.

You can:

• Accept all non-essential cookies,
• Reject non-essential cookies, or
• Manage specific categories (Essential / Functional / Analytics / Marketing).

Your choices are stored for 12 months or until you clear browser cookies.

5.2 Browser Settings

Most browsers let you view, delete, or block cookies.

Refer to your browser's help section for details.

5.3 Impact of Disabling Cookies

Blocking or deleting cookies—especially essential ones—may prevent certain features (login, saved settings, playback, etc.) from functioning properly.

6. Cookies We Use

The specific cookies and their durations depend on your plan and features used.

Examples include:

7. Updates to This Policy

We may update this Cookie Policy periodically for operational, legal, or regulatory reasons.

The updated version will be posted on this page with a new "Last updated" date.

Material changes will be communicated via the cookie banner or user dashboard.

8. More Information & Contact

For more details about how we use and protect your data, see our Privacy Policy.

If you have questions about cookies or your choices, contact us via your REQO dashboard or email:

📧 privacy@reqo.me